The Tube Store Info

Click for info on:
How to contact us
Tube warranty / return policy
Pricing and payment details
Shipping options
How's our service?
Privacy policy and secure ordering

We also have info about completing your online order, vacuum tube basics, power tube matching, and our Perfect Pair numbering system.

Problem with your order?
The best way to contact us is by Email or to reply to your order confirmation email message.
You can also call us toll free in North America at 1-877-570-0979. Our phones are staffed from 9 AM to 5 PM Eastern Time, Monday to Friday.
Our address:
512 James Street North
Hamilton, Ontario
Canada L8L 1J4
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All our tubes are guaranteed for 90 days from the date of purchase. If you receive a tube that does not perform to the manufacturer's specifications, please do the following:
- contact us and get a return authorization
- return it via regular mail within 90 days from when we shipped it,
and we will provide an exchange or refund of the full purchase price of the tube.
Returns not related to warranty or defect may be accepted at our discretion and are subject to a 15% restocking fee.
We can't accept returns that don't have an authorization, are past 90 days, or are returned improperly.
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All prices are in U.S. funds. Canadian orders will be converted and processed in Canadian funds through Canadian payment systems at the current exchange rate. We reserve the right to change this policy in the future without notice.

Canadian residents only: All orders will converted to CAD and be charged GST of 5% or HST of 13% where applicable. Ontario orders will also be charged PST of 8%.

Some of our tubes (common audio power tubes) are priced as matched pairs only. This means that when your order quantity says "1", you are actually buying two tubes. If you order two or more pairs, we ship matched quartets. Tubes that are sold as matched pairs are clearly identified. All other tubes can be purchased one at a time. If you would like to purchase a single power tube, just mention this in the Comments of your order.

There is no minimum order, however, orders less than 20 dollars before shipping is added have an additional $2.50 handling charge.

Payments can be made using American Express, MasterCard, Visa, or PayPal.
We can also accept pre-paid orders by money order if you prefer. In this case we do require that you call us with your order before sending payment so that we can reserve stock and issue you an order number.

PayPal payments only: Place your order and choose the "PayPal" payment method during checkout. You will receive the usual order confirmation email. We will then do a Money Request and when this request is completed your order will ship. Do not use PayPal's "Send Money" option, we will issue the Money Request.
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We ship orders within one business day. Orders received after 3:00pm EST are shipped the following business day.
Any possible exceptions will be noted in the "Availability" section of a tube's description. You will receive email from us if there is a delay, and you will receive an email when your order ships.
All our shipping is flat rate in North America - no matter how big your order is.

The courier we use is UPS.

All UPS shipments are fully insured, traceable and guaranteed to arrive in the specified time. Exceptions to this are adverse weather delays or customs / security issues. Refunds are not issued for these delays. These are rare events and will be indicated in the UPS tracking information.

***Shipping Options at a Glance***
All prices are in U.S. funds.	Continental United States	Canada	International and other U.S. States
Express Service (UPS) Next business day guaranteed Insured and Trackable	$17.95	$15.95	$19.95 to HI, PR, and AK. All others we will e-mail confirmation of price.
Economy Service (UPS) 4 to 7 business days guaranteed Insured and Trackable	$7.95	$8.95	N/A (Not Available)
Air Parcel Post P.O. Boxes should use this method. 1 to 3 weeks Not Insured or Trackable	$6.95	$6.95	We will e-mail confirmation of price.
Canada Post Express 1 to 3 days For Canadians only	N/A	$9.95	N/A

Approximate International Air Parcel Post shipping cost for an order of four EL34's and four 12AX7's: $15 - $20 US. We will e-mail confirmation of cost and options before shipping the order.
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